Shipping & Returns
Prices, Payments and shipping
All orders are processed within 2-3 business days. Please email us at orders@gracefulspace.se or indicate in your order if you need it to be extra speedy! Our prices include VAT according to Swedish regulations. All amounts are originally in Swedish Kronor (SEK). Payment is made with VISA, Mastercard, AMEX, PayPal, Klarna. All products remain Graceful Space’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.
DELIVERY
Within Sweden:
Your package will be delivered to the point of delivery service used by DHL / Post Nord located closest to the address you have registered in our system. You’ll be notified regarding where and when to pick up your package, normally 1-2 days after we have handled your order.The rest of the world:Your package will be delivered during office hours to the address registered in our database.It’s important that you register an address where you or someone else can receive and sign off the delivery during standard office hours, normally 9 am to 5 pm, normally 2-4 days after we have handled your order. There will be no notification prior to the delivery.Delivery charges DO NOT cover any eventual import costs for non EU countries.
THE REST OF THE WORLD:
Your package will be delivered during office hours to the address registered in our database.It’s important that you register an address where you or someone else can receive and sign off the delivery during standard office hours, normally 9 am to 5 pm, normally 2-4 days after we have handled your order. There will be no notification prior to the delivery.Delivery charges DO NOT cover any eventual import costs for non EU countries.
OUR RETURN POLICY
Returns or exchanges can be made within 30 days of delivery. During Christmas season we have an extended return policy. Any item purchased during November and December can be returned by January 15th.
Contact us at help@gracefulspace.com before returning any items. In the event of a return, please contact us inform us of the reason for the return so we can ensure to take appropriate improvement measures. The shipping cost for the return is paid by the customer and the customer is responsible for making sure that the goods do not get damaged or lost in the mail. Please pack the item carefully and state your order number on the package. Once received and approved we will issue your refund.
Return shipping address:
Hakunge Säteri 1,
18697 Brottby
Sweden